Terms of Service
Efficiently track time and monitor productivity with TeamTrackin — a powerful employee monitoring software designed for businesses. By accessing or using our platform, you agree to the terms outlined on this page.
If you have any questions, feel free to contact us at support@teamtrackin.com or call +44 20 7946 0958.
Key Definitions
The following terms are used throughout this agreement and have specific meanings within the context of TeamTrackin.
| Term | Definition |
|---|---|
| "User" | Refers to businesses or individuals registered to use TeamTrackin, including administrators and time reporters. |
| "Service" | Means the TeamTrackin software, tools, and features, including time tracking, task management, screenshot monitoring, productivity analytics, and performance reporting. |
| "Subscription" | Refers to the plans chosen for accessing the Service, whether monthly or yearly, including Starter, Professional, and Enterprise tiers. |
| "Data" | Includes employee activity logs, performance metrics, screenshots, timesheets, and all related data processed by the Service. |
| "Admin" | The organisation's designated administrator with full access to team management, billing, and configuration settings. |
| "Time Reporter" | An employee or team member whose activity is tracked through TeamTrackin under an Admin's organisation account. |
Eligibility
TeamTrackin is available exclusively to businesses. By registering for an account, you confirm that you meet the following criteria:
Employer Responsibility: Employers using TeamTrackin must comply with all applicable employment and privacy laws in their jurisdiction, including informing employees about monitoring activities before activation.
Using TeamTrackin Services
License for Use
We grant users a limited, non-exclusive, non-transferable, revocable licence to access and use TeamTrackin as described in these terms. This licence is granted for the duration of your active subscription and cannot be resold, sublicensed, or assigned to any third party.
Identity Authentication
To protect sensitive data, TeamTrackin requires encrypted logins and multi-factor authentication (MFA). Admins can manage access permissions through role-based access control (RBAC), ensuring user access aligns with their business roles.
Acceptable Use
You agree not to use TeamTrackin for any purpose that is unlawful, harmful, or in violation of these terms. Specifically, you shall not:
Account Suspension: TeamTrackin reserves the right to suspend or terminate accounts that violate these terms, with or without notice, depending on the severity of the violation.
Installation, Customisation & Updates
Getting Started
Users are responsible for installing and customising TeamTrackin software on their organisation's devices. Our team provides optional setup assistance for businesses requiring tailored configurations, including custom screenshot intervals, idle time thresholds, and application tracking rules.
Automatic Updates
To ensure optimal performance and security, all updates will be automatically installed. Users who disable updates may experience service interruptions, and warranties may no longer apply. Critical security patches are mandatory and cannot be deferred.
System Requirements
| Component | Minimum Requirement |
|---|---|
| Operating System | Windows 10+, macOS 12+, Ubuntu 20.04+ |
| Browser (Web App) | Chrome 90+, Firefox 90+, Edge 90+, Safari 15+ |
| RAM | 4 GB minimum (8 GB recommended) |
| Internet | Stable broadband connection (2 Mbps+ recommended) |
| Disk Space | 200 MB for desktop agent installation |
Data Policies
Data Ownership
You retain full ownership of all data generated through your use of TeamTrackin. We act as a data processor on your behalf. TeamTrackin does not claim any ownership rights over your activity data, screenshots, timesheets, or any other content you create or upload.
Data Processing
We process your data solely for the purposes of providing the TeamTrackin service, as described in our Privacy Policy. We do not sell, rent, or trade your data to any third party.
Data Export & Portability
You may export your data at any time through the admin dashboard in CSV or JSON format. Upon account termination, you will have 30 days to export your data before it is permanently deleted.
Data Deletion
Upon request or account closure, all data will be permanently and irreversibly deleted within 30 days from primary systems and within 60 days from backup systems. For details, see our GDPR Compliance page.
Your data, your control. TeamTrackin is built on the principle that organisations own their data. We provide robust export, portability, and deletion tools so you always maintain complete control.
Privacy & Security
Protecting your data is fundamental to TeamTrackin. We implement industry-leading security measures to keep your information safe.
For full details, please refer to our Privacy Policy and GDPR Compliance page.
Third-Party Links
TeamTrackin may contain links to third-party websites, services, or integrations that are not owned or controlled by BUGDEV Ltd. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.
Intellectual Property
All intellectual property rights in and to the TeamTrackin platform — including but not limited to the software, designs, logos, trademarks, documentation, and content — are and remain the exclusive property of BUGDEV Ltd.
Feedback & Suggestions: If you provide feedback or suggestions about the Service, you grant TeamTrackin a perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such feedback into the platform without obligation to you.
Limitations of Liability
To the maximum extent permitted by applicable law, BUGDEV Ltd and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
Specifically, We Are Not Liable For:
Maximum Liability Cap
In no event shall BUGDEV Ltd's total aggregate liability exceed the amount paid by you to TeamTrackin during the twelve (12) months immediately preceding the event giving rise to the claim.
Service "As Is": TeamTrackin is provided on an "as is" and "as available" basis. While we aim for high availability and continuous improvement, we do not warrant that the Service will be uninterrupted, error-free, or completely secure at all times.
Legal Compliance & Dispute Resolution
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Dispute Resolution Process
Regulatory Compliance
Severability
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Changes to These Terms
We reserve the right to modify these terms at any time. Material changes will be communicated via email and in-app notification at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance.
Contact Us
If you have any questions about these Terms of Service, our legal team is ready to assist you.
| Contact Method | Details | Response Time |
|---|---|---|
| Support Email | support@teamtrackin.com | Within 24 hours |
| Legal Email | legal@teamtrackin.com | Within 72 hours |
| Phone | +44 20 7946 0958 | Mon–Fri, 9am–5pm GMT |
| Post | BUGDEV Ltd, Suite 12, Regency House, 45 Promenade, Cheltenham GL50 1PJ, UK | 5–7 business days |
| Companies House | Registered in England & Wales — No. 14827365 |
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